JKS Provides professional support services to help our clients efficiently and effectively maintain and resolve issues related to their Remedy ARS Solution. Our support offerings include Tier 1 support to help you resolve incidents or to simply answer your how to questions relating to using the tool, maintenance, or advice. Our offerings also include Patch Management support to address any issues or bugs with current versions or to deliver new functionality.  Whether your organization requires occasional or ongoing day to day support JKS will tailor a package that meets your needs.