JKS prides itself on extensive experience and a proven track record in helping customers manage their day to day administrative needs with Remedy.  JKS can set up a relationship with you to manage your day to day administration duties such as adding new users, setting up support groups or importing configuration data.  JKS can assist with server administration as well as setting up backup/disaster recovery plans.  JKS can also implement database maintenance plans to ensure that your investment is protected.  We provide documentation for User Guides, Administration Guides and we will also document any changes to your system (small or large) so that moving forward the knowledge stays in your hands.